Frequently Asked Questions
Everything you need to know about your NIJISANJI shopping experience.
How long does shipping take for new apparel drops?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on customs processing.
What is your return policy for limited edition fashion items?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging with all tags attached.
How do I ensure I select the correct size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these against your favorite garments for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our warehouse begins processing and we are unable to make further changes.
How should I care for my NIJISANJI graphic hoodies and tees?
To preserve the print quality, we recommend washing inside out in cold water and hanging to dry. Avoid ironing directly on the printed graphics.